If you ever experience a problem with your website and are incapable of coping with it on your own, ask the respective hosting provider’s customer service staff to assist you to get the site back online. A speedy solution would be the most optimal scenario, but a lot of companies answer within 24 hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be resolved without much difficulty, your site may not function properly or it may not be available whatsoever for a lengthy period, so you may lose potential clients since it is pretty unlikely that anybody would be eager to return to a site that’s out of order. Therefore, you have to make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed manner. If an app update does not go smoothly or if you delete something unintentionally, for instance, the website must be fixed speedily in order to avoid protracted unreachability.
One-Hour Response Guarantee in Website Hosting
In case you are using any of our Linux website hosting and you’ve got a query or experience a certain challenge, you can contact us 24/7 by submitting a ticket or by writing an email and we will make certain that you receive an answer in less than one hour. If the issue can be sorted out, we’ll do it before we respond to you, while in case there’s something that you have to do on your end, we will give you all the needed information – what workable solutions to try, what settings to check, etc. Normally, you’ll get a reply within no more than half an hour, so waiting for hours on end or even for more than 1 day to obtain assistance is something unthinkable. Our one-hour response guarantee is valid for any query that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our lightning-fast support services. You will get a response to any support ticket opened via the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes much less time to explore and eliminate a problem. We’ll give you more information if the solution entails something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be precisely the same and considering the fact that our support staff is on duty 24x7x365, you will get instant assistance for any billing, general or technical issue whatever the hour.