When your hosting company supplies live chat support, you'll be able to talk with a representative in real-time and find out useful info or get a problem resolved timely. The key advantage of using chat as an alternative to calling to consult with a live person is that you will need just a computer with access to the web, therefore you will not pay any rates in the event that you're in a different state or country. What's more, it will be a lot quicker to copy and paste information for example domain names, usernames or error messages in other words details which are sometimes hard to provide to the other party on the phone. The real-time chat is also a much faster solution to contact your web hosting company's support crew in comparison to using a ticketing system. Last, but not least, if some problem requires more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you will not lose time - something that is impossible when you are on the phone.