There are different ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you opt for is a trouble ticket system. It is the least complicated communication medium for many reasons. In case no technical support team member is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy/paste extensive bits of information without worrying about spelling errors, and if a given problem needs more time to be solved or a number of replies must be exchanged, all the info will be in one location, so each party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting company is that they’re often separate from the web hosting platform, which means that if you have to provide info or to adhere to directions, you’ll need to use no less than 2 different admin interfaces and this number may grow if you would like to administer several domain names. Besides, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.
Integrated Ticketing System in Website Hosting
Our Linux website hosting come with an integrated trouble ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will allow you to manage everything associated with the hosting service itself in the same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a couple of clicks of the mouse without needing to leave your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of informational articles, which will supply you with more info and which may help you resolve any specific problem even before you actually submit a ticket. We guarantee a response time of no more than 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is built into the Hepsia Control Panel, which we have created for our semi-dedicated hosting packages, which means that you won’t need one more platform to get in touch with our client support staff – you can do that on the spot the moment you experience a difficulty. Submitting a new ticket takes several mouse clicks and tracking down an older one is equally easy. Using our clever search filter, you can quickly track down any ticket that you have already opened. You can post a ticket at any given moment whatsoever since our customer service team members are at your disposal 24 hours a day, 7 days a week and answer within the hour, although it seldom takes that much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about needing to go through two or more platforms to solve a simple issue.