Being able to get in touch with your website hosting company any time you have any questions or experience any problems is really important and how quickly they will respond and take action is crucial, particularly if your site is business-oriented, as longer downtime could mean losing potential customers. The support solutions are a quick way to identify genuine providers from resellers. The latter typically reply just to emails or support tickets and you'll have to wait for a day or even more so as to receive a reply. If your issue requires a couple of replies, you will end up losing a few days in order to get a basic problem resolved. Using a legitimate and reputable hosting supplier, you'll be in a position to get in touch with the support at any moment and receive a quick reply no matter what the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Website Hosting
All of our Linux website hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting services well before you make a purchase or you are an existing client and you have any kind of question or some issue, you will be able to contact us any time, including holidays and weekends. We have many channels to contact us - a couple of telephone lines globally for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any troubles that require more time to research and fix. In contrast to a number of other website hosting providers, our trouble tickets feature a guaranteed max response time of only 1 hour, therefore no matter what the issue is, it'll be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available all of the time and so will we. With plenty of connection options, you can select the easiest way to contact us and inquire about our services in case you do not have an account yet, or request support in case you're already our customer. You'll be able to give us a call, have a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have a one-hour reply time guarantee, though it hardly ever takes over 20 mins to receive assistance irrespective of the nature of the issue. With our customer and technical support services, we are available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Hosting
If you rent a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent issues or questions associated with the pre-installed software the server is equipped with. If you have not obtained your virtual private server package yet, you will be able to find out much more about our solutions by giving us a phone call or via our live chat service. For more tech problems, you will be able to send an e-mail or open a support ticket through your billing Control Panel and you will get support within less than an hour irrespective of the time of the day, even on holidays and weekends. The actual response time generally doesn't exceed 30 minutes. If you need assistance for third-party software, you're able to use the Managed Services upgrade that you can add to every single VPS package and our administrators will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we supply include 24/7 support through different means of communication and with a 1-hour max answer time warranty. In case you want to find out more about the packages or you have any kind of billing or general questions, you're able to phone one of the local numbers that we have internationally or you may use our live chat support and consult with a live representative. For strictly tech matters which require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, since these channels are more appropriate to track a particular matter. The reply time for them rarely is more than half an hour, so that you can forget about having to wait for a whole day to get support. Our support service is available for any kind of server-related matters, which includes the pre-installed software. If you'd like to receive help with third-party applications, you may consider adding the Managed Services upgrade that we provide for all the plans.