Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our customer support Dept is working 24/7/365 to take care of all of your service demands. Every single ticket you submit to us is going to be taken care of within no more than sixty minutes. If your issue demands assistance from one of our administrators, we’ll address the ticket to the technician in charge and will inform you that the issue is under control.

  • Top quality support service

  • Expert Technical Help And Support Service

  • We offer you 24/7 tech support by using a ultra–fast ticketing platform integrated into your Control Panel. You could email us whenever you want about any of the software packages that come installed in advance on the virtual server, including the chosen Linux OS, the server management panel and our in–house designed Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Site Control Panel that is included at zero cost with your VPS provides you with an inbuilt knowledge base. One can find a selection of extensive how to posts and a range of step–by–step video tutorials that display all the basic web site supervision jobs. You can start using them by clicking on the Help or Video keys in the upper right part of each Control Panel section.