Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We provide a one–hour response time warranty for any trouble ticket or e–mail that you submit to the support staff. We’ll rapidly respond to all the standard questions and forward right away the case to our server admins in case any further assistance is required. If you take advantage of the Admin Services package, we will carry out any of the included server administration services at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Top–Class Support Service

  • Our help desk support team will be available to you 24/7 if you need assistance while working with our Site Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated server. What is more if you require help tackling all the standard administration tasks on your dedicated server, you can take a look at the Admin Services package, that includes data backup storage space, Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Site Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. Most how–to articles have video versions which demonstrate all the tasks that you can perform in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.